Terms, Conditions & Regulation

To make life easier we’ve put all important policies and regulatory documents in one place. Got a question? Just drop us an email.

Always Read the T’s & C’s!

 

We hate to be boring but you’ve got to read the small print. We’ve tried it make it a bit less painful by putting all of our terms, conditions and regulatory documents in the one place so it’s easy to read, easy to understand and easy to access.

DATA PROTECTION

By submitting a web form or producing an online quote you agree that your personal data may be held on computer and may be used as described. Your data will be treated in confidence, however it may be shared with any company from time to time forming part of the same group as First European Finance (Scotland) Ltd together with any Introducer and any associate Companies (if applicable) for marketing purposes. Your data may also be disclosed where permitted by law or where you have given your consent. You may be contacted by mail, telephone, fax, email or other reasonable methods with details of products or services offered by one of the above or a selected third party. If you prefer not to receive this information, write to:

First European Finance (Scotland) Ltd
RFL House
Anderson St
Dunblane
FK15 9AJ

If you would like details of the companies in the same group as First European Finance (Scotland) Ltd, write to us. The Data Protection Registration Reference of First European Finance (Scotland) Ltd is Z6118621. Under the terms of the Data Protection Act you have the right to obtain a copy of the information held about you upon payment of the appropriate fee.

First European Finance (Scotland) Limited is authorised and regulated by the Financial Conduct Authority as a credit broker, not a lender. Before or after you enter into an agreement with us, the files of credit reference agencies will be searched and they will record these enquiries. It may be necessary for us to approach more than one lender or finance house from our panel of providers to have credit facilities agreed and this may result in several credit searches being registered on your credit file. If you are a company or partnership, these searches will also be made in respect of any of your directors or partners. Disclosure may be made to these agencies with details about you and your conduct under any agreement arranged by or with us. These details may then be used to help make credit decisions on you or (if you are an individual) members of your household, or to help prevent fraud, to trace debtors or to help recover our property.

Information, which you provide or which is obtained by us in our dealings with you, may be held on computers or in any other way. This information may be used for assessment and analysis (for instance, credit-scoring and product analysis) to enable review, development and improvement of the services offered and to enable us to provide you and other accounts with relevant information through our marketing programme.

You agree that we may disclose similar details to Banks, Financial Institutions, Finance Houses, Insurance Companies, Leasing Companies and their subsidiaries, for general business purposes, or for the making of credit decisions, and for the marketing to you of credit and other products. Alternatively you may write to us at any time at the address stated and request that no such details are sent to you.

You further agree that;

(1) information about you and your conduct of any agreement which you may enter into arranged by us be given to anyone whom we have assigned or transferred or propose to assign or transfer any of our rights under that agreement,

(2) we may monitor and/or record telephone conversations with you.

(3) you consent to the uses and disclosures of information listed above, to the use of automated methods to assess your credit worthiness and to credit checks on you being made with credit reference agencies. Further, you acknowledge that you understand that credit reference agencies may keep a record of the checks they carry out and make them available for use by Banks and financial institutions, credit grantors or lenders for assessing applications for credit by you or (if you are an individual) by members of your household, and for debt tracing and fraud prevention.

COOKIE POLICY

 

What Are Cookies And Why Do We Use Them?

Cookies are small files made up of letters and numbers that are sent to your computer (or device) in order to distinguish the device you are using from all the others which have been on our website. We use cookies to improve your experience when using our website as well as for providing us with useful, non-personal information about the ways in which people and devices interact with it.

Types of Cookies We Use And The Information They Store

The cookies we use are for analytical purposes and don’t store any personal information apart from the information you choose to input on our site. As well as for web traffic analysis, our cookies are used to automatically pre-populate fields in forms for the sole reason of saving you the effort of filling them out multiple times!

We use both session and persistent cookies on our site which improve your experience and allow us to see how many new and returning visitors have been on our site. This information is obtained by tracing a device’s IP address, and includes which pages were visited, how many pages were visited, the length of time spent on each page and rough location etc.

Because we use Google and Adobe analytical technology, cookies may be left on your device from these organisations. These are the only “third party” cookies you may receive from our site.

Importantly, we will never attempt to personally identify you from your IP address unless required to as a matter of law or regulation or in order to protect our, or our other customers’ rights.

Accepting Or Declining Our Cookie Policy

Most browsers automatically accept cookies, so if you choose to continue accepting cookies through your browser we will assume your acceptance of our cookie policy and invite you to the full use of our website with complete peace of mind regarding your data and privacy. Because we’re not using cookies for any reasons other than ultimately improving our service to you, there should be no reason for choosing to turn them off.

If you don’t want to accept cookies from our site that’s fine, but your experience of using the site will be compromised and certain aspects may not function properly or at all. Most modern browsers have an option that allows you to surf the web without accepting cookies, or to only accept cookies from the sites that you choose to. If you wish to delete cookies from your computer this is possible in your browser settings.

TERMS OF BUSINESS

General Terms of Use

This Website is owned and provided by First European Finance (Scotland) Limited (registered in Scotland with company number SC135936) whose registered address is at 57-59 High Street, Dunblane, FK15 0EE and whose VAT registration number is 658589762. First European Finance (Scotland) Limited is authorised and regulated by the Financial Conduct Authority as a credit broker not a lender.

The Terms of Use apply to all of our products and services. In these Terms of Use, “we”, “our” and “us” means First European Finance (Scotland) Limited and any of its trading styles. “You” and “your” means any person who accesses and uses this Website. In these Terms of Use, “Website Information” refers to all aspects which operate in or form part of this Website, including (but not limited to): Images, Text, Scripts, Graphics, Animations etc.

Access to and the use of this Website is subject to the Terms of Use. By accessing this Website you agree to be bound by these Terms of Use and to act in accordance with them. If you do not accept or agree with any of the Terms of Use, you are not permitted to use this Website and you should leave the Website immediately. You should check the Terms of Use every time you visit this site as we reserve the right to change or amend these Terms at any time and without warning. Any changes made to these Terms of Use shall take effect immediately from the date they are posted on this Website.


Intellectual Property Rights

All intellectual property rights in the Website Information are owned by First European Finance (Scotland) Limited or its associated providers, unless otherwise stated. Intellectual property is in the information provided by this Website, the design and arrangement of the web pages and its content, and in the underlying source code and software. Other material operating in or forming part of this Website may also hold intellectual property rights.

Website Information may be viewed in a web browser for private use only. You may not copy any Website Information for any reason except for private use. Prior, written consent must be obtained from First European Finance (Scotland) Limited for any reason other than private use of Website Information. Consent to use any Website Information from this Website may be granted at our sole discretion. Nothing in these Terms of Use or on this Website may be considered a license to reproduce, use or copy any Website Information.

Your continued use of this Website will denote your acceptance of these Terms of Use, however if any term of these Terms of Use is breached your right to use and access this Website shall immediately be revoked.

Vehicle Data and Pricing

We make available a range of information and data relating to vehicles and pricing within our site. Every effort is made to keep this data accurate and up to date however you should only use this as a guide and we will not be liable for any loss or damage arising directly or indirectly from the use of or reliance on this data. All of the imagery contained in the site is for illustration purposes only and is not intended to provide an actual image of the vehicle we may deliver. We continually make changes to the site in terms of content, data, imagery and pricing, and we reserve the right to change or adjust any of these at any time.

Vehicle pricing and quotes on this site are for information purposes only and do not in themselves constitute an offer to trade. We will notify you of any changes that may affect a vehicle booking you have made with us. All of the pricing information is quoted in Great British Pounds (sterling) and excludes VAT.

Booking your new vehicle

When you place a booking instruction for a vehicle with us, this is an offer by you and is subject to acceptance by us. Acknowledgement of your vehicle booking instruction does not constitute legal acceptance of it. We may choose not to accept your booking and in these circumstances we will not be liable to you or anyone else connected with the vehicle booking. All vehicle bookings are subject to availability, vehicle manufacturer price changes and payment of a booking deposit. If the vehicle you have booked is not available we will contact you to offer possible alternatives or you can choose to wait until the vehicle you want is built and ready for delivery. In this event you can also choose to cancel your booking and we will arrange to refund any deposit you have paid in respect of the booking. If you choose to modify or cancel your booking you should confirm this in writing. If we choose to accept your booking cancellation we will levy a charge for administration expenses incurred in processing your booking and disposing of the vehicle related to that booking. Your booking with us is an instruction from you to us to purchase for supply a vehicle of your choice and specification and as such we will consider a cancellation as a breach of agreement. As an estimate of the likely costs involved in disposing of the vehicle and the related administration costs, a minimum charge of £2500 + Vat will be levied against the cancelled booking. If the vehicle has been built to your individual specification then additional cancellation costs may be incurred and these costs will be added to the cancellation charge.

The above vehicle booking conditions will not apply if you are exercising your rights afforded under the Consumer Credit Act 1974, The Distance Selling Regulations or The Distance Marketing Regulations. These regulations afford cancellation rights in certain circumstances only and would not normally apply to a business company. None of our booking conditions will affect your statutory rights.

Statutory Rights

Nothing contained in our terms and conditions shall affect your statutory rights.

First European Finance (Scotland) Limited is authorised and regulated by the Financial Conduct Authority as a credit broker not a lender. If you choose to make an application with us we can introduce you to a limited number of finance providers who may pay us for that introduction.

Treating Customers Fairly

We are committed to ensuring that the FCA principle of treating customers fairly is applied in all areas of our day to day business activities.

In adopting a Treating Customers Fairly principle we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to protect the interests of our customers at each stage of the product life cycle, from promotion through to after sales and service, as well as meet as best we can the unique needs of each customer by offering a transparent, efficient and professional service, and constantly reviewing our service to identify areas for improvement.

In practical terms for the different areas of our business this means:

1. Ensuring that promotional material is clear, compliant, jargon free and appropriately targeted.

2. Ensuring that staff have thorough training on all products and services, understand who they are and aren’t suitable for, and are encouraged to challenge product providers, suppliers and manufacturers where they spot inconsistencies, ambiguities or potential unfairness in the product literature or product features.

3. Operating remuneration systems which assure fairness to the customer as well as customer satisfaction.

4. Finding ways to encourage all staff to implement Treating Customers Fairly in their day to day activities.

5. Keeping detailed records of customer discussions and of the advice and options given before, during and after a sale, to help ensure we treat customers fairly and can deal with any complaints that may arise swiftly and fairly.

6. Encouraging after sales contact with clients where appropriate to correct or improve on the service already offered.

7. Ensuring that customer complaints are assessed fairly, promptly and impartially, and in line with FCA deadlines and rules.

8. Encouraging staff to recommend improvements to service following customer complaints and monitoring the outcome.

9. Ensuring that staff are kept up to date with relevant training in relation to competence, data protection and other matters directly affecting the quality of service offered to customers.

10. Offering regular training in the principle of Treating Customers Fairly at all levels of the business.

11. Regularly monitoring and reporting on all of the above Treating Customers Fairly activities as part of the company’s monthly statistics/MI, in order to assess Treating Customers Fairly performance across the business and recommend changes where appropriate.

12. Ensuring that Treating Customers Fairly values, which are set and communicated by Senior Management, are supported by all staff and understood in the same way.

Nothing contained in our terms and conditions shall affect your statutory rights.

IDENTIFICATION

As part of the documentation process for your new vehicle we require to obtain evidence of your signature and evidence of your home address.

We have detailed below some of the answers to the main questions you may have. In addition we have explained what is required, why it is required and the action you must take.

Confirming Your Name and Address: Your Questions Answered

Q: Why have you asked me for copies of my personal documents?

A: The financial services industry is a natural target for criminals and terrorists who wish to legitimise money gained from their criminal activities. Criminals and terrorists attempt to place money gained from acts such as fraud, drug trafficking, smuggling and robbery into the financial services industry through the purchase of products. They will then encash the proceeds of the product at a later date. This is known as money laundering: it is the process of making “dirty” criminal money look “clean” and legitimate. First European Finance (Scotland) Ltd, along with all other financial services companies, has a legal duty to verify your identity. This is done by obtaining documented evidence of your signature as well as your name and address. The information you provide is held confidentially and will not be used for any other purpose.

Q: Why have you asked me for this information?

A: It does not mean in any way that suspicion is falling on you. Name and address evidence must be documented before allowing certain transactions to proceed. This is now a legal requirement within our industry. Documentation is needed that clearly identifies or reconfirms who you are. This makes life harder for criminals and terrorists to use false or stolen identities to access the financial system and launder their “dirty” criminal money to make it look “clean” and legitimate. By providing this information you make it harder for criminals and terrorists to use false names – including yours – in committing their crimes. Verifying clients’ identities is essential in the fight against crime and terrorism.

Q: What proof of identity do you require?

A: On our main letter there is a list of the types of documents that can be used to identify who you are. We need two documents: one specifically to verify your signature and one to verify your address. Copies of these documents must be submitted to us along with the main contract documents for your new vehicle.

Q: Can I send you the original documents instead?

A: We do not ask our clients to send original documents. If you decide to send us original documents, we will, of course, accept them and return them to you, but we cannot be held responsible for their loss or subsequent misuse.

Q: What if I do not have any of the types of documents you are asking me to send?

A: We fully understand that some people will not have all or, in some cases, any of the documents we have asked you for. Please contact us on 0870 516 8283 explaining the reason. We will then advise you of any possible alternatives dependent upon the situation.

Q: What happens if I refuse to supply these documents?

A: The law requires us to obtain this information. If it is not forthcoming then we will not be able to proceed with the transaction you have requested.

Q: Which documents can I use as evidence of my name and signature?

A: You can provide a copy of one of the following documents issued by an official authority:

Current driving license
Current passport.

Q: Which documents can I use as evidence of my address?

A bank, building society or credit card statement issued within the last 60 days.
You can use your current driving license to evidence your name or address, but it cannot be used to evidence both. Separate documents are required to evidence your name and address.

Q: What if I am a sole trader applying under my trading name?

A: In addition to the name evidence, please also provide evidence of your business address in the form of a bank statement dated in the last 60 days.

Q: What if we are a business partnership?

A: Each relevant partner must provide personal name and address evidence.

Q: How should I get this information to you?

A: Send it by post to the following address:

First European Ltd
RFL House
Anderson Street
Dunblane
FK15 9AJ

Initial Disclosure

The Financial Conduct Authority (FCA) is the independent regulator of financial services in the United Kingdom. This statement is called our initial disclosure to you and is designed to tell you about the products and services that we offer, what we charge for these services, who regulates us, what to do if you have a complaint as well as details about the Financial Services Compensation Scheme.

About tailoredmoney.com
tailoredmoney.com is a trading style of First European Finance (Scotland) Limited company number SC135936. Our registered offices are at 57-59 High Street, Dunblane, FK15 0EE. Our Financial Conduct Authority firms reference number is 671818. We are authorised by the FCA as a credit broker not a lender.

The Products Offer
First European Finance (Scotland) Limited offer a wide range of products and services from leasing companies, vehicle manufacturers, vehicle dealerships and related product providers with whom we have commercial agreements in place.

The Services We Provide
As a credit broker we can introduce you to a selected group of lenders, finance companies and leasing providers who may be able to help you provide finance for your vehicle. In assessing your requirements we will ask you to provide information about your personal circumstances and objectives in order to properly identify your needs. It is an important aspect of our service that we get accurate information so that we can match suitable products and services for your particular set of circumstances.

Costs For Our Services
We are a commission and fee based organisation and this means we receive payments and other benefits from our finance providers should you choose to enter into an agreement. These payments may be variable or pre-set dependant on the product and the volume that we place with that organisation. The amounts that we receive may vary. We will charge a management and processing fee should you choose to engage with us to provide a vehicle. This fee will be equal to one monthly rental on any hire or lease agreement that you agree to enter into.

Who Regulates Us?
First European Finance (Scotland) Limited is regulated by The Financial Conduct Authority. Our firms reference number is 671818. You can verify this by visiting the FCA’s website at wwww.fca.org.uk or by contacting them on 0300 500 8082. Some of the services we offer are not regulated by the FCA however the Financial Ombudsman Service has now been extended to handle complaints under the Consumer Credit Act.

Complaints and Resolution
We strive to ensure that we offer the very highest levels of customer services and satisfaction however if you are not satisfied with any aspect of the service we have provided you can contact us:

in writing – First European, RFL House, Anderson Street, Dunblane. FK15 9AJ.
by telephone – 0800 027 3923
by email – complaints@first-european.co.uk

To help us resolve your problem, you should provide the following information:

  • Your full name and contact information
  • Full details of your complaint
  • Your lease agreement details
  • Details of what you would like us to do to put things right
  • Photocopies of any relevant paperwork

We will answer any complaints as quickly as possible but always within eight weeks.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Complaints & Resolution

We always strive to treat our customers fairly and reasonably and to avoid complaints whenever possible. Nevertheless, it may sometimes happen that, for a variety of reasons, a customer may consider that he or she has a valid cause for complaint against us. If this happens we will deal with the complaint in accordance with our complaint handling procedures:

1   We will acknowledge all complaints promptly and in writing.

2   If the complaint is made orally we will include in the acknowledgement a statement of our understanding of the nature of the complaint.

3   We will verify that each complaint is an eligible complainant under the rules of the Financial Ombudsman Service and deal with the complaint in accordance with those rules for eligible complainants. Complainants who are not eligible will have their complaints handled in accordance with our standard complaints procedures.

4   We will endeavour to complete our investigation into complaints within four weeks of the date that the complaint is received by us. If we cannot complete the investigation within this time period we will write and confirm the stage that we have reached and provide an estimate of the date that we expect to be able to do so.

5   For complaints that we are unable to conclude within four weeks we will endeavour to conclude within eight weeks. Within this time period we will try and write explaining why we are unable to agree with the complaint, or if we do agree with it we will explain what we propose to do to remedy the situation. We will offer the opportunity for the matter to be referred to more senior management for a final decision in the event that the complainant does not agree with our initial proposals.

6   If requested to do so after our initial explanation has been considered, we will refer the complaint to a member of our senior management team to review the complaint afresh and consider whether our initial position should be changed. When we write confirming our final position from our senior management we will explain the complainant’s rights to refer the matter to the Financial Ombudsman Service within the following six months and enclose the Financial Ombudsman Service’s leaflet detailing those rights.

7   We will co-operate fully with the Financial Ombudsman Service in respect of any complaint referred to it.

First European Finance (Scotland) Limited Registered in Scotland 135936. Vat 658589762. Trading Address, RFL House, Anderson Street, Dunblane, FK15 9AJ. Registered Office, 57-59 High Street, Dunblane, FK15 0EE. Number: 671818C. Authorised and regulated by the Financial Conduct Authority as a credit broker not a lender.

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